At Total Guard Assurance (TGA), we specialize in handling hit & run insurance claims across Toronto and the Greater Toronto Area, ensuring your case is properly documented, correctly filed, and fully supported under Ontario insurance regulations.
When the at-fault driver is unknown, the success of your insurance claim in Ontario depends entirely on how the case is built. TGA ensures everything is handled accurately from the start.
In Ontario, hit & run damage is typically filed under your own policy:
Each scenario requires a different documentation and filing approach.
TGA advises you on the correct claim path at intake, ensuring your case is submitted properly from the beginning.
Without an identified driver, your claim depends entirely on documentation.
Total Guard Assurance builds structured, evidence-based files that include:
This ensures your hit & run claim in Toronto and across the GTA meets insurer requirements and reduces the risk of delays or disputes.
Hit & run claims filed under DCPD are typically considered not-at-fault, which may mean:
TGA reviews your specific policy at intake and provides clear guidance before any work begins, so you understand exactly how your claim will be handled.
Same-day intake available. A TGA specialist contacts you within one business day.
In most cases, yes. Ontario insurers typically require a police report for unidentified driver claims. TGA advises you on this at intake and incorporates the report into your file.
This is the definition of a hit & run. TGA's documentation process is specifically designed for these situations, capturing all observable evidence to support your insurer submission.
Not-at-fault claims, including most hit & run situations, do not typically affect your premium in Ontario. TGA can help you understand your specific policy terms.
End-to-end collision and damage repair—managed entirely by TGA.
Evidence-first documentation built to withstand insurer scrutiny.
Evidence-first documentation built to withstand insurer scrutiny.
Windshield cracks and shattered windows — same-day intake, no deductible in most cases.

EXCELLENT Based on 9 reviews Posted on Google Junjie WuTrustindex verifies that the original source of the review is Google. Professional guys, they reply to my problems quickly and give me a very professional recommendation. I had a good time dealing with them.Posted on Google KTrustindex verifies that the original source of the review is Google. Found the owner Kevin on Google after my accident, make sure you deal with him!! -He helped me make the insurance claim -Explained me my options clearly -He also covered my $1,500 deductible -He personally came to pick up my car from house and dropped off rental and 2 weeks later came to drop off my car aswell! 10/10 would recommendPosted on Google AllStarTrustindex verifies that the original source of the review is Google. Thank you so much Kevin! Best guy to work with, fixed my front bumper and help me with my insurance claim and my monthly insurance didn’t go up. Definitely recommend 🫡 🔥Posted on Google Lily ZhouTrustindex verifies that the original source of the review is Google. 非常棒的服务,维修团队也很专业!工作人员全程很耐心。划痕很快修复如初,推荐!Posted on Google jingjing guoTrustindex verifies that the original source of the review is Google. I had my windshield replaced at this shop, and they even provided general vehicle maintenance for free. The service was very professional, and everyone here was extremely friendly. Overall, it was a great experience — highly recommendedPosted on Google QingShi LiuTrustindex verifies that the original source of the review is Google. I was visiting a friend in Toronto when a stone hit my windshield and caused it to crack. Luckily, I found this shop. They not only replaced my windshield, but also helped me open the insurance claim and handled everything very professionally. The staff were friendly, patient, and extremely accommodating. Overall, a very pleasant experience. Highly recommendedPosted on Google charlie leeTrustindex verifies that the original source of the review is Google. nice service! I am satisfied!Posted on Google MotoTrustindex verifies that the original source of the review is Google. This company is so helpful! I ran into a situation that I don't know what to do! Thankfully they are here to help! Their services are unique and thoughtful. They are professionals to handle this kind of thing.Posted on Google MiaTrustindex verifies that the original source of the review is Google. Professional and great service. They took care of my vehicle very well and assisted me with insurance claim and everything. Really professional and great services.