Privacy Policy

Total Guard Assurance (TGA)

Effective Date: October 22, 2026
Last Updated: October 22, 2026

At Total Guard Assurance (“TGA,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when visiting our website, contacting our team, or using our automotive insurance claim assistance and vehicle repair coordination services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is required by law, we will seek the appropriate consent.

1. Information We Collect

Depending on your interaction with us, we may collect the following categories of information.

Personal and Contact Information

• Full name
• Email address
• Telephone number
• Mailing address
• Preferred method of communication

Vehicle and Insurance Information

• Vehicle make, model, and year
• Vehicle Identification Number (VIN)
• Licence plate information
• Insurance provider and policy information
• Insurance claim numbers
• Accident or incident descriptions
• Photographs and videos of vehicle damage
• Repair estimates and relevant claim documents

Website and Technical Information

When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, referral sources, and cookie-related information.

Communications

We may maintain records of inquiries, messages, correspondence, and customer service interactions relating to our services.

We collect only the personal information reasonably necessary for identified, legitimate business purposes.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and service requests.
• Assess vehicle damage and coordinate inspections.
• Assist with insurance claim documentation and communications.
• Coordinate authorized vehicle repairs.
• Communicate with insurers, adjusters, and repair facilities where appropriate.
• Arrange rental vehicle assistance when requested.
• Provide customer support and service updates.
• Maintain accurate business and transaction records.
• Improve website performance, security, and functionality.
• Meet applicable legal and regulatory obligations.
• Send promotional communications where permitted by law and with the necessary consent.

We will not use personal information for unrelated purposes without obtaining additional consent where required or establishing another lawful basis.

3. Consent and Authorization

We seek meaningful consent for the collection, use, and disclosure of personal information as required by applicable law.

When you request insurance claim assistance, we may require additional authorization before contacting your insurance company, accessing claim records, or sharing documentation on your behalf.

Consent to receive promotional communications is separate from consent required to provide our services.

You may withdraw consent, subject to legal or contractual restrictions and reasonable notice, by contacting us using the information provided below.

Withdrawal of certain consent may affect our ability to provide requested services.

4. Sharing Your Information

We do not sell personal information.

Where reasonably necessary and permitted by law, we may disclose relevant personal information to:

• Insurance companies and authorized claims adjusters.
• Vehicle repair facilities and automotive service providers.
• Rental vehicle providers.
• Towing and transportation service providers.
• Website hosting, communications, and technology service providers.
• Professional advisers and regulatory authorities where legally required.

We limit disclosures to information necessary for the applicable purpose and require appropriate protections from service providers handling personal information on our behalf.

We do not disclose customer insurance information to unrelated third parties for their independent marketing purposes without appropriate consent.

5. Insurance Claims and Third-Party Services

Total Guard Assurance provides automotive insurance claim assistance and repair coordination services.

Insurance coverage, claim eligibility, deductible obligations, settlement decisions, and premium adjustments are determined by the applicable insurer, insurance policy, and governing law.

When working with an insurance company or third-party service provider, we may share information necessary to coordinate authorized services.

Third-party organizations may maintain their own privacy policies and information-handling practices.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential functionality, improve website performance, understand visitor interactions, and enhance the user experience.

Depending on the technologies enabled, cookies may include:

• Essential website functionality cookies.
• Website performance and analytics cookies.
• Third-party embedded content cookies.
• Advertising or marketing cookies, where implemented.

Where required by applicable law, we will obtain consent before using technologies that collect or disclose personal information for non-essential purposes.

You may control certain cookies through your browser settings or available website privacy controls.

Disabling some cookies may affect website functionality.

7. Data Security

We take reasonable administrative, technical, and physical measures appropriate to the sensitivity of personal information to protect against unauthorized access, disclosure, loss, misuse, or alteration.

These measures may include access restrictions, secure communications, staff confidentiality requirements, and appropriate information security controls.

No method of electronic transmission or storage can be guaranteed completely secure.

If a privacy breach occurs, we will investigate and take appropriate action, including notifying affected individuals and relevant authorities when required by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with applicable legal obligations, resolve disputes, and maintain appropriate business records.

Retention periods may vary depending on the type of information, insurance claim requirements, contractual obligations, and applicable law.

When personal information is no longer required, we will securely delete, destroy, or anonymize it, as appropriate.

9. Your Privacy Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Withdraw consent to certain uses or disclosures.
• Ask questions about our information-handling practices.
• Raise a privacy concern or complaint.

We may need to verify your identity before processing an access or correction request.

We will respond to privacy requests within the timeframes required by applicable law.

10. Third-Party Websites and External Links

Our website may contain links to third-party websites, including insurance providers, review platforms, mapping services, and other external resources.

We are not responsible for the privacy practices or content of independently operated websites.

We encourage visitors to review the privacy policies of third-party services before providing personal information.

11. Marketing Communications

We comply with applicable requirements under Canada’s Anti-Spam Legislation (CASL).

Where required, we obtain consent before sending commercial electronic messages.

Marketing communications will include appropriate sender identification and an unsubscribe mechanism as required by law.

You may unsubscribe from promotional emails at any time using the instructions provided in the message or by contacting us directly.

Unsubscribing from marketing does not prevent us from sending necessary service-related communications.

12. International Data Processing

Some technology or service providers may process or store information outside Ontario or Canada.

Where cross-border processing occurs, personal information may be subject to the laws of the jurisdiction where it is processed.

We remain responsible for personal information transferred to service providers for processing on our behalf and use appropriate contractual and security safeguards.

13. Children’s Privacy

Our services are intended primarily for individuals seeking automotive insurance claim assistance and related services.

We do not knowingly collect personal information from children for independent marketing purposes.

Where information relating to a minor must be processed, we will seek the appropriate authorization or consent required by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website technologies, or applicable legal requirements.

Updated versions will be published on this page with a revised effective date.

Where material changes require additional notice or consent under applicable law, we will take appropriate steps.

15. Contact Us

For questions, privacy requests, corrections, or complaints, please contact:

Total Guard Assurance (TGA)
Address: Unit 221 – 2600 John St., Markham, ON L3R 3W3, Canada
Phone: 647-569-8888
Email: totalguardassurance@gmail.com
Website: https://totalguardassurance.ca/

Privacy Officer: [Insert designated privacy contact or officer]

If you are dissatisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

© 2026 Total Guard Assurance. All rights reserved.